Question 1: How long does it take to assemble my custom PC?
Question 2: What is your cancellation policy?
Question 3: Would I be able to change my order specifications after ordering?
Shipping & Delivery
Question 4: How do I know if my order has been shipped?
GDEX (for deliveries in West & East Malaysia): https://www.gdexpress.com/malaysia/e-tracking
Question 5: How long does it take to ship my order? *
* West Malaysia: estimated 3-14 working days.
* East Malaysia: estimated 3-14 working days.
Question 6: Help! Something’s not working in my desktop! What should I do? 1.
2. We will evaluate your issue and try our best to resolve it remotely. But if the issue is complex and required further diagnosis, we will request for you to send your PC to our HQ for a physical diagnosis. 3. After we determine the above, please give our Technical & Support team at least 7 working days to diagnose your issue and update you with a solution.
Question 7: How long will the repair service take?
* The current RMA queue of PCs and other hardware in the repair process
* The severity of your issue
* The availability of the parts needed for your hardware replacement, if applicable
Please note that The RMA queue will be on a first-come-first serve basis.